Delivery Terms

COVID-19 Update:

Please, find a new update at the special COVID-19 impacts page. There are currently delays of up to 7-10 extra working days with getting parcels from NZ on to international flights due to limited cargo capacity. We are doing everything we can to get all parcels destined for overseas on their way as quickly as possible.

Flat Rate Domestic (NZ) Shipping

New Zealand wide Non-Signature Shipping with Tracking by CourierPost

Normally in 2-5 business days + up to 7-10 extra working days with getting parcels from NZ on to international flights (Covid-19 impacts). If your address is considered by the carrier to be in a rural zone, please allow an additional day or two for delivery.

Please note: ‘Non-Signature’ shipping means that we are responsible for providing a correct tracking number of your parcel and delivery to mailbox only. We are not responsible for the final step of receiving your parcel from mailbox to you. All ‘Non-Signature’ shipping is done at your own risk.

New Zealand Wide Shipping with Tracking and Signature by CourierPost (Recommend) 

Normally in 2-5 business days + up to 7-10 extra working days with getting parcels from NZ on to international flights (Covid-19 impacts). If your address is considered by the carrier to be in a rural zone, please allow an additional day or two for delivery.

Please note: If no one is there to receive the package then CourierPost will leave a calling card with their contact details so that you can arrange to collect your parcel. Also, your order can be sent to a PO Box address of NZ Post, in which case CourierPost will leave a calling card in your PO Box and you will be able to collect your parcel from the Post Office where your PO Box is located. If your address is considered by the carrier to be in a rural zone, please allow an additional day or two for delivery.

Flat Rate International Shipping

We currently ship overseas to Australia, United Kingdom, USA, Canada, European countries, Russia and other 44 countries.

International Non-Tracked & Non-Signature Shipping via NZ Post International Air (Cheapest)

  • Australia: 14-20 business days + up to 7-10 extra working days with getting parcels from NZ on to international flights (Covid-19 impacts)
  • USA & Canada: 14-20 business days + up to 7-10 extra working days (Covid-19 impacts)
  • European countries: 20-35 business days + up to 7-10 extra working days (Covid-19 impacts)
  • Russia: 35-90 business days + up to 7-10 extra working days (Covid-19 impacts)

International Tracked Shipping by NZ Post International Courier via EMS Post provider in your country destination. Delivery to door. (Recommended) 

  • Australia: 7-10 business days + up to 7-10 extra working days with getting parcels from NZ on to international flights (Covid-19 impacts)
  • USA & Canada: 10-14 business days + up to 7-10 extra working days (Covid-19 impacts)
  • Some European countries: 10-14 business days* + up to 7-10 extra working days (Covid-19 impacts)

Please note: ‘Non-Tracked’ shipping means that we are not responsible for the getting our parcel in your home country. As a proof of the fact of sending the parcel via NZ Post we will provide a photocopy of the postal receipt and live photo of your parcel from the Postal Office reception only. All ‘Non-Tracked’ shipping is done at your own risk.

Customs & Import Tax/Duty, VAT/GST:

International shipments may be subject to import duties and tax levies once the shipment reaches your country. Additional charges for customs clearance are the responsibility of the recipient. The buyer is liable for payment of any country import tax/duty, VAT, GST at the time of entry into the country of destination. We do not control these charges and cannot predict what they may be. Please contact your local Customs Office directly for further information.

Please note: Estimated delivery time is include a time of shipping to local Customs only. It does not include any time that your home country’s Customs Office may hold your package. If your address is considered by the carrier to be in a rural zone, please allow an additional day or two for delivery.

* International Courier service of New Zealand Post available for Australia, Austria, Belgium, Brazil, Cambodia, Canada, Chile, China, Cook Islands, Costa Rica, Croatia, Czech Republic, Denmark, Ecuador, El Salvador, Fiji, Finland, France, Germany, Greece, Hong Kong, Hungary, Indonesia, Ireland, Italy, Japan, Macau, Malaysia, Mexico, Netherlands, New Caledonia, Norway, Philippines, Poland, Portugal, Romania, Samoa, Singapore, Slovenia, South Korea, Spain, Sri Lanka, Sweden, Switzerland, Taiwan, Thailand, Tonga, UK, USA, Uruguay, Vanuatu, Vietnam.

Currently not Covered Countries:

Afghanistan, Albania, Algeria, Andorra, Angola, Aruba, Antigua And Barbuda, Bangladesh, Bahamas, Bahrain, Barbados, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia And Herzegovina, Botswana, Brunei, Cambodia, Republic of Cameroon, Cayman Islands, Colombia, Comoros, Congo, Congo, The Democratic Republic Of The, Côte d’Ivoire, Curaçao, Dominica, Dominican Republic, Egypt, Ethiopia, Faroe Islands, Gabon, Gambia, Ghana, Greenland, Grenada, Guadeloupe, Guatemala, Guernsey, Guyana, Haiti, Honduras, India, Isle Of Man, Jamaica, Jersey, Jordan, Kenya, Kosovo, Kuwait, Lao People’s Democratic Republic, Lebanon, Lesotho, Liberia, Madagascar, Malawi, Maldives, Malta, Martinique, Mauritius, Mongolia, Morocco, Mozambique, Myanmar, Namibia, Nepal, Netherlands Antilles, Nicaragua, Niger, Nigeria, Oman, Pakistan, Palestinian Territory, Occupied, Panama, Paraguay, Peru, Qatar, Rwanda, Saint Lucia, Saint Martin, Sao Tome And Principe, Saudi Arabia, Senegal, Seychelles, Sint Maarten, Sri Lanka, St. Vincent, Suriname, Syria, Tanzania, United Republic Of Trinidad and Tobago, Tunisia, Turks and Caicos Islands, Uganda, Venezuela, Virgin Islands, British, Yemen, Zambia, Zimbabwe, Anguilla, Bouvet Island, British Indian Ocean Territory, Burkina Faso, Burundi, Cape Verde, Central African Republic, Chad, Christmas Island, Cocos (Keeling) Islands, Cuba, Djibouti, Equatorial Guinea, Eritrea, Falkland Islands (Malvinas), French Guiana, Guinea, Guinea Bissau, Iran, Islamic Republic Of Iraq, Korea, Democratic People’s Republic Of Libyan Arab Jamahiriya, Mali, Mauritania, Mayotte, Montserrat, Nauru, Niue, Norfolk Island, Pitcairn, Saint Barthélemy, Saint Helena, Saint Pierre And Miquelon, Sierra Leone, Solomon Islands, Somalia, South Georgia And The South Sandwich Islands, Sudan, Svalbard And Jan Mayen, Swaziland, Tajikistan, Timor Leste, Togo, Tokelau, Tuvalu, United States Minor Outlying Islands, Wallis And Futuna, Western Sahara.

Please contact us directly to arrange delivery to currently not covered countries.